Billing Policies

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All active Lexvor users agree to the following terms regarding monthly recurring billing rejects, missed payments, and all forms of failure to complete their monthly payment cycle. 

 

All Lexvor users are automatically scheduled to be billed on the 1st of each month until their plan is cancelled, expired, or no longer active. If you wish to change this billing date you may request this by contacting the Lexvor billing department via email at billling@lexvor.com. All Lexvor users also do all acknowledge that they are 100% responsible for all missed payments, payment failures, and ability/inability to complete their payment cycle in a timely manner regardless of the reasoning. In the event of a form of payment failure, must either complete their missed payment, make a partial payment, or make a scheduled payment arrangement. Lexvor Billing policies will be followed as listed below.

 

Billing Terms

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On the day of the reported reject, a notice will be sent to the user. This notice will detail the amount owed, the due date and the scheduled date for account suspension, and the scheduled date for deactivation. The user will have 14 days past their original scheduled payment before a suspension is placed on their account. If payment is unable to be made by the 14th day, the line will remain to be suspended until payment has been made. Further, if payment is not made 30 days past the original scheduled payment date, a final notice will be sent via email and mail to the users inbox and mailing address that the line will be deactivated 60 days past the original scheduled payment date. On the 60th day, the line will be deactivated and the phone number(s) will be lost. Further, to port out any phone number from the account, the account balance must be in good standing with the primary account holder. A user may make a partial payment to cover the costs associated with their line in order to port out their phone number or transfer service to a seperate Lexvor account.

 

Partial Payments

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Users may make partial payments to avoid their account from being suspended. If payment is unable to be made in full by the 30th day the account will become suspended and fall back under normal payment terms. The line will remain to be deactivated on the 60th day past the original payment date as the account balance was unable to be paid in full. Notices will be sent as listed above. 

 

Payment Arrangements

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A scheduled payment arrangement can be made to prevent the account from being suspended. This payment arrangement can not be more than 21 days past the original scheduled payment date. If payment is not made on the arranged date the account will be suspended. Payment arrangements must be requested and can be denied based upon user history. If payment is not made by the arranged date and is not completed, line will remain to be deactivated on the 60th day past the original payment date if the account balance is not paid in full. Notices will be sent as listed above. 

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© 2023 Lexvor Inc. All rights reserved. Last Updated: 01/20/2023